Duk88 Privacy Policy

Duk88 (duk88.org) is one of Bangladesh's most trusted online gaming platforms. We believe protecting your privacy is one of our most important responsibilities. This privacy policy applies to all users of the duk88 website and mobile app.

By registering, logging in, or using any of our services on duk88, you agree to this privacy policy. Please take a moment to read it carefully. If you have any questions, our support team is always ready to help.

This policy has been prepared in accordance with international data protection standards and applicable laws of Bangladesh. We review this policy regularly and update it as needed.

Duk88 only collects information that is necessary to deliver our services properly and keep your account secure. We never collect excessive or irrelevant data.

Collected data is used solely for specified and legitimate purposes. duk88 will never use your information for any purpose not outlined in this Privacy Policy.

• For account creation, management, and verification.
• For processing deposits, withdrawals, and transactions.
• To detect and prevent fraud, money laundering, and suspicious activity.
• To comply with legal and regulatory obligations.
• To provide customer support and resolve issues.
• To assist members in complying with our Responsible Gaming policy.
• To improve the security and performance of the platform.
• To send you relevant offers and updates, with your consent.

Duk88 does not sell, rent, or share your personal information with third parties for commercial purposes. However, there are limited circumstances where sharing may be necessary:

• Payment Providers: Limited information is shared with trusted payment gateways to process deposits and withdrawals.
• Game software provider: Necessary information may be shared with licensed software companies that operate the games.
• Legal authorities: Information may be disclosed to government agencies under a court order or legal obligation.
• KYC verification partner: Secure third-party services may be used for identity verification.

In all of the above cases, we ensure that third parties uphold the same strict privacy standards that we do. We have binding agreements in place with them, and they may only use the information for the specific purpose it was shared.

Duk88 has implemented world-class technical and administrative measures to protect your information. Our security team monitors systems around the clock, 24 hours a day.

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Passwords are stored using bcrypt hashing and are never stored or readable in plain text.
• Two-factor authentication (2FA) is available as an optional feature for all accounts.
• Payment information is stored in encrypted form in compliance with PCI-DSS standards.
• Regular security audits and penetration testing are conducted.
• Suspicious logins and activity are automatically detected and blocked.
• Data backups are stored regularly on secure servers.

Duk88 uses cookies to keep the website and app running smoothly. Cookies are small text files stored in your browser. We only use essential cookies and avoid unnecessary tracking cookies.

• Essential Cookies: Essential for maintaining login sessions and ensuring account security.
• Functional cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Collects anonymous statistics to help improve website performance.

You can disable cookies from your browser settings. However, turning off essential cookies may cause some features to not work correctly.

As a duk88 member, you have full rights over your own information. We respect those rights and are committed to fulfilling any request as promptly as possible.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that your data be used only for specific purposes.
• Opt-out right: You may opt out of marketing communications at any time.
• Data Portability: You can request a copy of your information in a commonly used format.

We only retain your information for as long as it is needed or required to meet our legal obligations.

• Account information: For the full duration your account is active and a minimum of 5 years after closure.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
• KYC documents: Retained for 5 years after account closure to meet regulatory obligations.
• Support contact: Logs are retained for up to 2 years after an issue is resolved.
• Marketing Information: Deleted immediately once you opt out.

Once the applicable retention period has passed, we securely delete or anonymize your data so that it can no longer be linked to you.

Duk88 strictly provides its services to individuals aged 18 and above only. We do not collect or process information from minors.

Age verification is mandatory at registration. If we suspect that an account has been created by a minor, we will immediately suspend that account and delete any data collected.

We may update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or an in-app notification.

The date of any changes is noted in the "Last Updated" section at the top of this page. Continued use of duk88 following any updates will be considered acceptance of the revised policy.

Previous versions of the policy are available upon request. Please contact support for assistance.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team. We are committed to responding to all messages promptly and respectfully.

• Email: [email protected]
• Response time: Up to 7 business days
• Language: Support is available in both Bengali and English
• Live Chat: Click the chat button on the website (24/7)